Story Custom Decks: Our Process

Your Path to a Cherished Outdoor Haven

Starting a home project can seem daunting, but we’re here to guide you. We've simplified our process into 11 manageable steps to ensure you love your new outdoor space. Our approach provides continual support from start to finish. Let’s embark on this journey together.

Our 11-Step Process

1. Fill Out The Contact Form

Complete our online form and tell us about your vision for your outdoor space.

2. Phone Consultation

We'll discuss your vision for outdoor space, design, budget, and timeline and provide ballpark pricing over the phone.

3. On-Site Consultation

We will assess your home and outdoor space to understand the scope of work you would like. Then, we will collect measurements to estimate your project cost accurately. There is a $500 fee for your on-site consultation. This fee is credited to the cost of your project if your decide to move forward with us.

4. Authorize The Agreement

Once we have decided on the materials and design of your outdoor project, we'll review the scheduled timeline and scope of work and answer any questions. Then you will authorize the agreement (sent via email).

5. Permitting

Once we collect the initial deposit of 25%, we will pull all permits (inspections) to complete your project. We take the time to educate you at every step and do everything right, ensuring the foundation is solid so that everything else will be sound.

6. Design Phase

We create a 3D rendering so you can see what the finished result will look like (a very collaborative process). We work with you to solidify the design.

7. Pre-Job Walkthrough

We complete the pre-job walkthrough as part of the design phase. Another 25% of the project cost is collected 2 weeks before the start date.

8. We Get To Work

This is where your vision comes to life! Our team will get to work and give you frequent progress updates throughout the buildout phase. We're always available for questions. Payments for the rest of the project are collected as we complete milestones.

9. Post-Job Walkthrough

We will walk through the job site with you and the framing team to ensure you are thrilled with the final result.

10. We Clean Up

We leave your space perfect and ready for you to start enjoying.

11. Final Payment

We collect your final payment.

12 Month Warranty

We back up our work with a 12-month craftsmanship warranty. You also benefit from the manufacturer and product warranties.

Follow Up

Even after we complete your project, we will continue to follow up with you. We check in with you at 2 weeks, 2 months, 2 months, and 12 months to ensure you still love your project.